FAQ

Orders

How can I place an order?

Select the product you would like to purchase, choose the available options and quantity, and click Add to Cart or Buy Now. Follow the checkout instructions to complete your payment.

Can I change or cancel my order?

Please contact us at sales@okaymagic.com as soon as possible.

We will try to assist you, but orders that have already been processed or shipped may not be changed or canceled.

Why have I not received an order confirmation?

Please check your spam or junk folder and confirm that the email address entered during checkout is correct.

If you still cannot locate the confirmation, contact us with your name, email address, and payment details.

Shipping

Do you ship internationally?

Yes, OkayMagic ships to many countries and regions worldwide. Available shipping methods and fees will be displayed during checkout.

How can I track my order?

Once your order has shipped, tracking information will be sent to the email address used during checkout.

Tracking updates may take several business days to appear after the package has been handed to the carrier.

Will I need to pay customs duties or taxes?

International orders may be subject to import duties, customs fees, or local taxes. These charges are determined by the destination country and are the responsibility of the buyer.

Products

What is included with each product?

Included items vary by product. Please review the product title, images, description, and package information before ordering.

Items shown for demonstration purposes may not always be included.

Are video instructions included?

Products that include online instructions will provide access information inside the package or through the method stated on the product page.

Please keep all instruction cards, QR codes, and packaging materials.

What should I do if I cannot access the instructions?

Contact sales@okaymagic.com with your order number, product name, and a clear photo of the instruction card or package.

Do not publicly share private instruction links, passwords, or QR codes.

Returns and Problems

What if my item arrives damaged, defective, or incorrect?

Contact us promptly at sales@okaymagic.com with your order number and clear photos or videos showing the issue.

Our team will review the information and provide an appropriate solution.

Can I return an item?

Eligible items may be returned according to our Return & Refund Policy. Products must remain unused, undamaged, and complete with their original packaging, accessories, and included materials.

Please contact us before sending anything back. Unauthorized returns may not be accepted.

Wholesale

Do you offer wholesale pricing?

Yes. We welcome inquiries from magic shops, dealers, performers, and other qualified businesses.

Contact sales@okaymagic.com and include your company name, country, website or social media page, estimated quantity, and the products you are interested in.

Contact Us

How can I contact OkayMagic?

Email us at sales@okaymagic.com.

We typically respond within 1–2 business days. Please check your spam or junk folder if you have not received a response.